Airport Express - Aeroport

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Safety

As heightened awareness regarding Safety and Risk Management becomes more and more critical, Pacific Western’s Toronto Airport Express is proud of their leadership role in their commitment to safety. Initiatives such as installing seat restraints and having unique safety programs make us a leader in the marketplace. Other examples include:

Safety Goals and Objectives

Safety is not limited to our drivers. We have instilled a safety culture at all levels within our organization. By doing so, safety becomes the forefront of everyone’s consciousness and is never neglected.

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Driver Selection and Ongoing Training

Our drivers are amongst the most skilled in the industry; not only in their driving and safety expertise, but their personality itself is geared towards customer service. Driver selection is rigorous and thorough.

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Driver Development

We have been delivering, developing and continually evolving our Driver training programs since 1989. Our established training programs are conducted by our Facilitators, Safety and Development under the guidance of the Director, Safety and Compliance. Each are fully accredited professional Driver Trainers with the necessary credentials that allow for the delivery of all training program components in-house. Detailed lesson plans have been developed and are utilized for all of our operations.

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Safety and Development Programs and Procedures

We are dedicated to providing a safe and enjoyable ride for the passengers we carry. Our company’s development and utilization of numerous programs and initiatives ensures safety is constantly on the minds of our staff.

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Safety and Development Committees

Focused committees are charged with the responsibility of mandating, implementing and monitoring all aspects of our Safety Management Plan. These can relate to any or all of the following: employees, customers, environment safety, accident trend analysis, reduction strategies and safety initiatives.

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Safety Goals and Objectives

  • Provision of the safest possible work environment for our employees, customers and the general public.
  • Adoption of our safety values by all employees.
  • Reduction of risk to the lowest possible level.
  • Reduce vehicle accident frequency and severity.
  • Continuous improvement in all safety related aspects.
  • Prevention of harm to people, property and the environment.

Driver Selection and Ongoing Training

  • All Driving Staff hold a B License which involves a Criminal Background Check.
  • Annual evaluation of driver’s technical skills and customer service skills.
  • All Drivers are enrolled in a random Drug and Alcohol Testing Program.
  • Mandatory Defensive Driving, Para Transit and Sensitivity courses are delivered to all drivers.
  • Continuing Operator Education Program - on a monthly basis our drivers participate in awareness meetings. This modular approach includes a review of various safety topics.
  • PWT currently retains a third-party service provider to complete pre-employment background checks on all potential new hires. This comprehensive program provides a Criminal Record Check, professional and personal reference checks which aids in the selection of employees.

Driver Development

  • Our dedicated Driver Development department is responsible for evaluating data, developing, recommending, and enforcing strategies that contribute to a safer environment.
  • Our Driver Development strategies are designed to focus on outcome over process through education, promotion of safety awareness, establishment of effective policies and procedures and continuous monitoring.

Safety and Development Programs and Procedures

  • Established Safety Management Plan.
  • Proven process of initial training, additional training, evaluation, monitoring and corrective action ensures provision of the safest service.
  • Commitment to passenger safety is paramount, as such, all of our motor coaches are fitted with seat restraints. This initiative has resulted in our company being the first motor coach company in Ontario to have seat restraints available on our entire fleet.
  • Automated internal safety and reporting system that monitors and tracks all aspects of employee performance.
  • Continual monitoring of equipment through global positioning systems and automated vehicle locator provides further safety enhancements.
  • Standard Operating Procedures specifically developed to govern the safety of our employees and vehicles.

Safety and Development Committees

  • Accident Review Committee – responsible for managing accident/ incident levels and achievement of established safety goals. The committee focuses on the review and analysis of accidents, identification of trends and implementation of corrective actions and preventative procedures.
  • Occupational Health and Safety Committee – responsible for ensuring compliance under the Federal Code. The committee focuses on the identification and correction of safety concerns in the workplace environment.
Safety: Airport Express