Airport Express - Aeroport

FREQUENTLY ASKED QUESTIONS

• Can I purchase tickets from the driver?
• Yes, you may, but we recommend purchasing your tickets in advance from a CSR or online (10% discount offered on online purchases).

• How much luggage am I allowed to bring?
• Currently we have no restrictions on luggage.

• Can I bring my pet on the bus?
• You may bring your pet onto the bus, provided you follow certain criteria:
  1. Pets must be housed in a proper pet carrier or kennel
  2. Combined weight of the animal and the carrier can not exceed 50 pounds
  3. Pet must remain inside the kennel for the duration of the trip
  4. Pet must ride in coach in coach with the owner
  5. It is the Pet Owners responsibility to load the Pet on to the Coach

• Can I bring a bike?
• Yes, providing it is packaged.

• How often do you leave Yorkdale? (also Islington, York Mills and Kipling)
• Airport Express operates scheduled service between Lester B. Pearson International Airport and select hotels in downtown Toronto. Contact GO Transit for their schedule departing Yorkdale Subway/Bus Terminal.

• Do I have to have exact change if I pay the driver? Do you take credit cards?
• Our drivers can provide change and they do accept credit cards. Drivers presently cannot accept debit cards, however our customer service representatives located in designated areas throughout the airport can.

• Do you only service the hotels listed, or would you do others by special arrangement?
• Hotels noted on our schedule are serviced on either a 20 or 30 minute service. For large groups, special arrangements can be made.

• What age qualifies as a senior?
• 65 years of age.

• Do I have to make a reservation?
• No. Our busses come by the listed locations automatically.

• If I do not use my ticket, can I have a refund?
• Tickets are non-refundable but are valid for use within the following timelines (without needing to re-book): One-ride = 1 month from date of travel, Return and Multi-ride = 90 days from date of travel, 10-Ride Books = one year from date of purchase.

• Do you accept American Money?
• Yes.

• Do children have to buy tickets?
• Children 11 years of age when traveling with a paying Adult travel free of charge.

• Who qualifies for a discount?
• Discounts are available for any employee of Lester B. Pearson International Airport, seniors and students.

• What do I do if I leave something on the bus?
• You can contact our lost and found department at 905-564-3232.

• How early should I leave for the airport to catch my flight?
• Check with your Airline for current guidelines then add the appropriate travel time from Downtown.

• What if my plane is late?
• Reservations are not required as vehicles depart the Airport either every 20 or 30 minutes, so you can simply take the next scheduled service departure.

• Where do I go to find Airport Express once I have deplaned?
• For Arrivals...
  T1 – Proceed to curbside area B3 and E1
  T3 – Proceed to curbside Customer Service located at Area #25

• Are you open on Christmas Day?
• Yes, our scheduled service operates 365 days a year.

• Are fares cheaper on our website?
• Yes.

• Are gratuities included in the cost?
• No. Gratuities can be given directly to your driver.