Are there student/seniors discounts for your service?
Yes there is a discount fare for seniors (65 years of age) and students (valid student ID required) travelling one-way with Toronto Airport Express.
If I do not use my ticket, can I have a refund?
Tickets are non-refundable but are valid for use within the following timelines (without needing to re-book): One-ride = 1 month from date of travel, Return and Multi-ride = 90 days from date of travel, 10-Ride Books = one year from date of purchase.
Do children have to buy tickets?
Children under 11 years of age when traveling with a paying Adult travel free of charge (maximum 3 children).
How much luggage am I allowed to bring?
Currently we have no restrictions on luggage. Each piece of luggage cannot exceed 23kg.
What are your baggage liability restrictions?
We regret that we are unable to accept liability for carry-on baggage brought onto our buses.
Maximum baggage liability in the event of lost, stolen or damaged goods or personal baggage is $100.00. Any damage or loss must be reported to P.W. Transportation Ltd. on the day of arrival otherwise P.W. Transportation Ltd. is not liable.
If you require additional insurance, contact your insurance company.
What do I do if I leave something on the bus?
You can contact our lost and found department at 905-564-3232.
How early should I leave for the airport to catch my flight?
Check with your Airline for current guidelines then add the appropriate travel time from Downtown.
What if my plane is late?
Reservations are not required for Toronto Airport Express, you can simply take the next scheduled service departure.
Where do I go to find Airport Express once I have deplaned?
T1 – just outside door C on arrivals level
T3 – Post #25-26 area at Terminal 3
Are you open on Christmas Day?
Yes, our scheduled service operates 365 days a year.
Are fares cheaper on our website?
Are gratuities included in the cost?
No. Gratuities can be given directly to your driver.