Airport Express - Aeroport

FREQUENTLY ASKED QUESTIONS

• What methods of payments does Toronto Airport Express accept?
• Payment is accepted in the following forms: Online - Credit Card Only (5% discount); Airport Express Drivers – Cash*, Credit Card; Airport Express Connect Drivers - Debit Card, Credit Card, No Cash; Customer Service Booths – Cash*, Debit Card, Credit Card.
* please note that exact change is required

• Can I purchase tickets from the driver?
• Yes, you may, but we recommend purchasing your tickets in advance from a CSR or online (5% discount offered on online purchases). Note that Airport Express Connect van drivers only accept debit and credit cards (no cash).

• Do you accept American Money?
• Yes.

• Are reservations needed for your service?
• Toronto Airport Express: No reservations are required. Simply purchase your transportation online or in person to the driver or customer service representative.
  Airport Express Connect: Yes, reservations can be made online or by phone. Online reservations: To make an online reservation, please visit www.airportexpressconnect.ca . Online reservations must be made at least 24 hours in advance. Phone reservations: Call 1-855-595-5559 to make a telephone reservation. Phone reservations may be made 2 hours in advance.

• Can I bring my pet on the bus?
• You may bring a pet onboard Toronto Airport Express and Airport Express Connect, provided you follow certain criteria:
  1. Pets must be housed in a proper pet carrier or kennel
  2. Combined weight of the animal and the carrier can not exceed 22kg
  3. Pet must remain inside the kennel for the duration of the trip
  4. Pet must ride in coach with the owner
  5. It is the Pet Owners responsibility to load the Pet on to the Coach
  6. The max. size of the pet carrier or kennel that can be taken onboard is 2’ x 3’

• Can I bring a bike onboard?
• Yes, providing it is packaged bikes can be brought along on Toronto Airport Express. However, bikes are not permitted onboard Airport Express Connect.

• What hours of the day does Toronto Airport Express operate?
• Toronto Airport Express Schedule:
  Travelling to Lester B. Pearson International Airport from downtown Toronto: 04:25 – 22:55 Travelling from Lester B. Pearson International Airport to downtown Toronto: 05:20 – 00:50
  Airport Express Connect Schedule:
  Travelling to Lester B. Pearson International Airport from downtown Toronto: 06:10 – 21:40 Travelling from Lester B. Pearson International Airport to downtown Toronto: 06:20 – 21:20

• Where does Toronto Airport Express travel to?
• Toronto Airport Express travels between Lester B. Pearson International Airport and nine downtown Toronto locations

• Where does Airport Express Connect travel to?
• Airport Express Connect travels between our downtown connection location and downtown locations within the following boundaries: West – Spadina Ave., North – College St. /Carlton St., East – Jarvis Street, South – Queen’s Quay

• Are there student/seniors discounts for your service?
• Yes there is a discount fare for seniors (65 years of age) and students (valid student ID required) travelling one-way with Toronto Airport Express. However, there is no discount for the Airport Express Connect service

• What is the difference between Toronto Airport Express and Airport Express Connect?
• Toronto Airport Express: Toronto Airport Express provides scheduled shuttle bus transportation service between select downtown Toronto and Lester B. Pearson International Airport. While onboard passengers can enjoy a series of amenities and benefits including: onboard Wifi connectivity, laptop plug-ins, comfortable leather seating and an onboard washroom. All Toronto Airport Express shuttle buses are fully accessible for the physically challenged.
  Airport Express Connect: Airport Express Connect is a passenger van service that connects off-route Toronto Airport Express downtown hotels to Lester B. Pearson International Airport. Airport Express Connect service is provided on-demand. Van passengers transfer to the luxury Toronto Airport Express shuttle bus at the Downtown Connection location.

• If I do not use my ticket, can I have a refund?
• Tickets are non-refundable but are valid for use within the following timelines (without needing to re-book): One-ride = 1 month from date of travel, Return and Multi-ride = 90 days from date of travel, 10-Ride Books = one year from date of purchase. Airport Express Connect passengers will need to cancel and re-book their reservation.

• Do children have to buy tickets?
• Children 11 years of age when traveling with a paying Adult travel free of charge.

• How much luggage am I allowed to bring?
• Currently we have no restrictions on luggage. Each piece of luggage cannot exceed 22kg.

• What do I do if I leave something on the bus?
• You can contact our lost and found department at 905-564-3232.

• How early should I leave for the airport to catch my flight?
• Check with your Airline for current guidelines then add the appropriate travel time from Downtown.

• What if my plane is late?
• Reservations are not required for Toronto Airport Express, you can simply take the next scheduled service departure. In regards to Airport Express Connect, please contact 1-855-595-5559 to update your reservation.

• Where do I go to find Airport Express once I have deplaned?
• T1 – just outside door C on arrivals level
  T3 – Post #25-26 area at Terminal 3

• Are you open on Christmas Day?
• Yes, our scheduled service operates 365 days a year.

• Are fares cheaper on our website?
• Yes.

• Are gratuities included in the cost?
• No. Gratuities can be given directly to your driver.