Airport Express - Aeroport

Travelling to the United States
FREQUENTLY ASKED QUESTIONS

 

Toronto, March 12^th 2010 -   Considering the host of recent changes that took place regarding air travel to the United States, here we help answer some of your important questions.

Q: What documents do I need to travel to the United States?
A: A valid passport or other valid document* is required when travelling between Canada and the United States. Please check with Canadian Border Services Agency and the US Bureau of Consular Affairs for specific details. *a Nexus Card is considered a valid document

Q: What time should I arrive at the airport for my flight?
A: 3 hours before your flight is scheduled to depart is recommended for passengers travelling to the United States to allow enough time for security screening.

Q: Can I check-in electronically?
A: This would depend on whether your airline offers check-in options via the web or mobile. There are check-in kiosks available in both Terminals 1 and 3.

Q: What are the regulations for carry-on luggage?
A: When travelling to the United States you are allowed one piece of carry-on luggage that can't be larger than 23cm X 40cm X 55cm. However, essential items such as medication or medical devices and life sustaining items are permitted. Other permissible items include: cameras, laptops, walkers, care items for infants, canes, containers carrying life sustaining items and special needs items.

Q: What do I do with items that I can't take on board?
A: Your options include discarding the item, placing it in your checked luggage or storing it at the airport's Travel Store. The Travel Store gives travellers the option to mail the item to a chosen address.

Q: Can I shop in the terminals while waiting for my flight?
A: Yes. Terminal 1 & 3 restaurants and shops, including duty free remain open to serve you.

 

 

About Pacific Western Transportation Ltd: Toronto Airport Express is a division of Pacific Western Transportation Ltd. (PWT) one of Canada’s largest privately-owned people transportation companies. Operating for over 50 years, Pacific Western Toronto has developed an extensive offering of high quality tourism services. Pacific Western exceeds customer expectations by employing talented people who share in the dedication of a company committed to safety with service. To learn more about Pacific Western Transportation and Toronto Airport Express, please feel free to visit: www.PacificWesternToronto.com.